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+358 40 663 6630

Viraantie 254
37370 NARVA

Terms & Conditions

About These Sales Terms

These Sales Terms only apply to purchases made in this (Honey Paw ltd.) website. From time to time Honey Paw may change or alter these Sales Terms which will be applicable to orders placed on or after the effective date stated by Honey Paw.

Information contained in Honey Paw's advertising, brochures or other written materials, on Honey Paw web sites or given to you, is for information only and not an offer by Honey Paw to supply any Products.


Prices, Shipping and Handling, Charges and Taxes

The price charged for a Product will be the price in effect at the time the order is placed and will be set out in the order receipt and order confirmation emails. Honey Paw may change prices at any time without notice. Price increases will only apply to orders placed after such changes.

Prices for the Products include VAT if not mentioned otherwise, but do not include charges for shipping and handling.

Separate charges for shipping, handling and their related VAT or other taxes will be shown on Your Honey Paw invoice.

Shipping, handling and packing costs will be informed separately once the final order is placed.

Shipping costs are subjected to product and quantity, delivery destination, shipping method, possible destination charges.

Product Availability and Delivery, Circumstances Beyond Reasonable Control

Honey Paw does not guarantee the availability of any Product in the presented on the Honey Paw’s website. Honey Paw reserves the right, without liability or earlier notice, to change, discontinue or stop making any Product.

We will provide you with the information on the expected delivery date. We always aim at delivering the products as soon as possible and to provide you the best delivery options - fast, affordable and trackable.

If you order any personalised items, the manufacturing time for such items is added to the shipping time.

Honey Paw shall not be held responsible for delay or failure to perform if the delay or failure is caused by any circumstances beyond its reasonable control including but not limited to acts of war or terror, strikes, national or local states of emergency, failure of transportation facilities, power or utility outages, earthquakes, or other natural disasters.


Payment shall be made by means of payment approved by Honey Paw ltd. Payment time is 14 days full payment if not otherwise agreed.

As your Order the paid invoice we provide is proof of purchase, we recommend that you save and print that document for your potential future use.

Title to Products

Honey Paw ltd. retains full legal title to Products until it has received all amounts due on the ordered Products.

Return and Refund, Other Options

If you have bought Products for your own private use as a consumer and want to exercise your right to cancel the contract and return the items you have purchased you must notify us either via email or by telephone within 15 (fifteen) calendar days after the date of receipt of the delivery and request a return the Products.

Once we have received and validated your returned items, we will confirm it to you by email. Refund will be processed by us and confirmed by email. However the buyer will be responsible for all return shipping costs.

If the Products you have received do not correspond to the ones you have ordered, or if your delivery is incomplete or damaged in transportation, please contact us without delay either via email or by phone for assistance.

Personal Data

By submitting an order you consent to us processing your personal data. Your purchase may involve the collection and processing by us, or by a sub-contractor of us, of your personal data, for example of the data you fill out in the order form, including your civic registration number as the case may be, or the personal data processing that may be necessary to execute your payment. We will use your personal data to manage your purchase (including with respect to payment, delivery and any returns and/or refunds), for marketing purposes and to improve the services and design of the website. Your personal data may be transferred by us to another company of our company group and/or to certain selected third parties involved in e.g. payment transactions or deliveries, some of which may be located outside the European Union (and which may therefore involve transfer of data to such non-EU countries), but then only to meet our commitments to you in connection with your purchase. We reserve the right to submit your personal data, in whole or in part, as may be required following a mandatory order of the police or prosecutor’s office or by a court of competent jurisdiction or another government agency having appropriate authority, including for the investigation of (suspected) fraud or other crime against you or a third party. Such disclosure will be limited to personal data that are relevant and/or necessary to meet such request and we will do our best to keep you properly informed of any such disclosure.

Your personal data will be stored only for as long as is needed or for as long as is provided by law. Upon your request, we will tell you which personal data about you we are processing and for what purpose(s) and you may request that your personal data is corrected or removed. In case you wish to be removed from any direct mailing lists, please contact us. We will not sell your personal data to any third party for such third party’s marketing campaigns or for any unsolicited marketing unrelated to your purchase(s).

Certain products referred to at the Website may not be available in your country. Please contact us for more details about what products are available in your country. We disclaim liability for any apparent typos on the Website. While we aim at providing as accurate as possible descriptions and images on the Website, there may be minor colour variations between the images and the actual products sold by us, due to a number of factors such as the colour contrast configurations of your internet browser or computer monitor. All pictures are therefore to be seen as illustrations and are not guaranteed to reproduce the exact appearance of a product.

Governing laws

These Sales Terms shall be governed and construed in accordance with laws of Finland.